A periodic review is a standard risk management process to make sure we, as your merchant account provider, have an accurate assessment of your current and future processing needs. At your initial onboarding, we ask you to fully explain your business model, billing practices, and expected volumes. In an effort to stay involved in your growth, we conduct periodic underwriting reviews to ensure we have the most up-to-date information in our system.
Merchant account providers are financially liable for all merchant losses. Our periodic reviews ensure that we understand your business and avoid surprises that might otherwise result in holding funds, requiring a reserve, or terminating the processing relationship.
Reviews are conducted quarterly, semi-annually, or annually, based on the risk profile of your business. Our Accounts team will contact you and request the information needed to help us fully understand the financial health of your business. This includes, but is not limited to:
- Recent financial statements
- Business model confirmation
- Growth expectations for the coming year
We won't publish any documents that we request for reviews – we abide by our strict privacy policies while handling your financial information.
You can provide the requested documentation by attaching it in your reply to our Accounts team, or by uploading it securely in the Control Panel.
If your business is unable to provide the exact requested documents, our Accounts team can work with you to determine if alternative documents provide enough information to complete the review.
Still have questions?
If you can’t find an answer, contact our Support team.