Braintree requirements

In order to comply with Visa and Mastercard regulations, there are certain items that must be present on your website and/or mobile app before Braintree can guarantee that we will disburse funds to your bank account. These include:

  • DBA (Doing Business As name) listed on your application; this must be the most prominent name on your site (Note: we do not require formal DBA registration)
  • Marketing materials that explain your products or services and pricing
  • Contact information such as a mailing address, phone number, and/or email address; a fill-in form, mail-to link, or pop-up email message box is not sufficient
  • Return/refund policy, even if this policy is No refunds
  • Privacy policy
  • Clear statement of the delivery time frame if you are shipping physical goods

PayPal requirements

As with Visa and Mastercard, PayPal requires that certain items be present on your website and/or mobile app before you can accept PayPal payments via Braintree. When entering your PayPal credentials in the Braintree Control Panel, you will need to provide links to the following pages on your website:

  • Privacy policy
  • Terms and conditions

Examples and guidelines

Refund policy

Example 1
We do not provide refunds.
Example 2
We want to make sure you are 100% happy with your purchase. All returns must be made within [X] days of receiving your order. Please contact us at
Example 3
You can easily cancel your subscription at any time. There are no cancellation fees, though no refunds are provided for prorated periods.

Privacy policy

Your privacy policy can be simple, but it must include the following:

  • What information you collect from your customers
  • What you do with that information
Example 1
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.
Example 2
What do you do with the information you collect?
[Company Name] will only collect and use your personal information in order to make [Company Name] better, faster, and more convenient for you. We will never disclose your personal information without your explicit consent.
Will this privacy policy change?
As [Company Name] evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice.
Example 3
We at [Company Name] have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers.
Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers.
Any privacy concerns should be directed to [insert a contact email address]; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.

Terms and conditions

This type of agreement typically includes sections that address the following:

  • Disambiguation/definition of key terms and phrases
  • User rights and responsibilities
    • Proper or expected usage; potential misuse
    • Accountability for online actions, behavior, and conduct
    • Privacy policy outlining the use of personal data
    • Payment details such as membership or subscription fees
    • Opt-out policy describing the procedure for account termination, if available
  • Disclaimer/limitation of liability clarifying the site's legal liability for damages incurred by users
  • Whether users will be notified upon modification of terms

Take a look at this free Terms and Conditions generator for more tips.

Delivery time frame

You will only need to provide this information if you are shipping physical products.

Usually, we ship products within [X] to [X] days after your order is placed.

Still have questions?

If you can’t find an answer, contact our Support team.

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