Anyone can reset their password by clicking the Forgot? link on the sign-in page. Alternatively, users with the Manage Users permission can change passwords and make other changes to users in the Control Panel.
If you would like to update the email address associated with your Control Panel user, navigate to Account > My User. You must have access to the original email account in order to confirm the update. If you no longer have access to the original email account, you should create a new user.
In some situations, we may ask you to provide us with sensitive information or documentation (e.g. if you request to update your bank account information, we’ll ask for a statement or letter from your bank). Account Administrators and users with the Business Management role permission can upload all requested documents in the Control Panel.
You can upload documents by following these steps:
- Log into the Control Panel
- Navigate to Account > Business Uploads
- Select the reason for uploading your document
- In the Notes field, enter your case number and/or the Braintree representative's name that you’ve been in contact with
- Click Continue
- Click Add Document and select the file you’d like to upload
- Click Upload Documents & Finish
After you complete these steps, the appropriate team will be notified and will follow up with you.
Braintree partners with different banks to provide merchant account services to businesses around the globe. Those partners have different requirements for account changes, based in part on local regulations. You can find a list of the documents required in your region within the bank specific support articles you received at the time of your onboarding. If you are unsure of your account setup, contact our Support team for more information on what you'll need to provide.
When you are ready to update your bank account information, follow the steps above to upload the appropriate bank documentation in the Control Panel.
The authorized signer on the account will need to contact us to update any of the following:
- Legal name
- DBA (Doing Business As)
- Contact information
- Product or website changes
- Control Panel time zone
- Statement descriptor