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Braintree’s fraud tools are not enabled on your account by default. After determining which tools are best for your business, you'll need to enable them manually in the Control Panel.

Braintree’s credit card fraud tools constantly analyze customer data and purchase behavior to catch the transactions most likely to lead to fraud. The two types of fraud we see most often are:

  1. A stolen card being used to purchase goods
  2. Carding attacks where a fraudster runs multiple stolen cards to determine their validity

These situations can result in lost revenue in the form of high chargebacks, higher card association fees, and lost physical goods. Braintree's fraud tools utilize advanced technology, including technology developed by Kount, to assess each transaction's likelihood of being fraudulent.

Fraud tool comparison

There are two levels of fraud protection available to Braintree merchants: Basic Fraud Tools and Advanced Fraud Tools. Our Advanced Fraud Tools partner with Kount to provide a Kount Standard and Kount Custom integration.

Basic Fraud Tools Advanced Fraud Tools
Kount Standard Kount Custom
Risk rules used to detect fraud Customizable set of AVS, CVV, and risk threshold rules Fixed set of rules including geolocation and device information Customizable set of Kount’s rules that you choose and manage
Code changes Minimal Minimal Requires changes to code and ongoing management
Available to All merchants All merchants Merchants processing 2500+ transactions per month
Additional fees No No* Yes

*Depending on your pricing model, there may be additional fees associated with Kount Standard. For more information, contact our Accounts team.

Searching for rejected transactions

Most merchants should only have a small portion of transactions that are identified as fraudulent. We actively monitor your rejection rates and will contact you if we see anything unusual, but if you feel like you are seeing an abnormal number of gateway rejections for fraud, contact us.

All transactions rejected for fraud will have a status of Gateway Rejected. Transactions rejected due to AVS or CVV rules will have a Gateway Rejection Reason of either AVS or CVV; those rejected due to risk threshold rules or Advanced Fraud Tools will have a Gateway Rejection Reason of Fraud.

You can use an Advanced Transaction or Verification Search to identify whether a transaction was rejected by Basic or Advanced Fraud Tools. Just filter the report by Gateway Rejected, download the results, and filter the list by Fraud.

Still have questions?

If you can’t find an answer, contact our Support team.


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