Your data belongs to you. That's why we support credit card data portability – we'll import your sensitive customer data into your new Braintree gateway, as well as export it if you ever need to leave.
We do not charge any fees for data migrations.
Once we receive the information we need, data migrations typically take 5-10 business days.
While we are able to import and export both customer and credit card records, we cannot migrate subscription or transaction information. If importing, this means that you'll have to recreate your plans in the Control Panel and create your subscriptions once the migration is complete. If exporting, you can download a report of your plans and subscriptions, or retrieve them with the API.
When a customer stores an ACH payment method with a payment processor, the customer enters an explicit agreement to be charged only by that processor. Because of this, we cannot legally migrate ACH payment methods to and from other processors.
Once you're ready, contact us with any questions or to schedule your migration.