You can update a customer's information, including their payment method, after you've stored their information in the Vault. Just search for the customer and click on the ID. You can edit:

  • Customer Details
  • Payment Methods
  • Addresses

Editing information for one or two customers in the Control Panel is pretty easy, but if you need to update information for a lot of customers, it’s best to handle this via the API instead.

Payment methods

Before updating any payment methods in the Control Panel, you should be aware that updating credit card numbers in the Control Panel may affect the PCI compliance scope for your business. Make sure you're aware of the risk before proceeding.

If you're using our recurring billing feature, it's important to note that adding a new payment method to a Vault record doesn’t automatically update existing subscriptions. You'll need to update the subscription directly.

note

Braintree strongly recommends verifying all credit cards by selecting the Verify card checkbox when performing a payment method update.

Addresses

Each customer Vault record can contain up to 50 addresses. There are two types of addresses that can be stored with a Vault record:

Billing address

There are several ways to specify or update a billing address associated with a payment method in the Control Panel.

note

None of these methods will trigger your gateway’s Address Verification (AVS) rules. To verify a new billing address you'll need to re-verify the card on file with the new billing information.

Editing a billing address

You can edit a billing address that is already associated with a payment method in a Vault record.

  1. Log into the Control Panel
  2. Under Advanced Search, click Vault
  3. Locate your customer and click on the ID
  4. Scroll down to Addresses and click Edit next to the desired address
  5. Fill in the address details and click Update

Adding a new billing address

You can add a new billing address to be associated with an existing payment method in a Vault record.

  1. Log into the Control Panel
  2. Under Advanced Search, click Vault
  3. Locate your customer and click on the ID
  4. Scroll down to Payment Methods and click Edit next to the desired payment method
  5. Scroll down to Billing Address and click Create a New Address
  6. Fill in the address details and click Update

Selecting a different billing address

If you want to select an address that already exists in the Vault record as a billing address:

  1. Log into the Control Panel
  2. Under Advanced Search, click Vault
  3. Locate your customer and click on the ID
  4. Scroll down to Payment Methods and click Edit next to the desired payment method
  5. Scroll down to Billing Address and select Use a Saved Address
  6. Choose the address from the drop-down menu
  7. Click Save
note

If you update an existing customer address, that change will be reflected in any payment methods that are already using it as a billing address.

Shipping address

You can choose to include a shipping address when creating a transaction from a Vault record. Shipping addresses can be included by:

  • Using an address already associated with the Vault record
  • Using the billing address associated with the payment method
  • Creating a new address during the transaction
note

You can’t update the shipping address associated with a specific transaction after the transaction has been created. However, you can add or update customer addresses that will be available to use as a shipping address on future transactions.

Still have questions?

If you can’t find an answer, contact our Support team


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