The Vault securely stores customer information, including payment methods. If you use Braintree’s recurring billing, customer information must be stored in the Vault. You can also use it for non-recurring transactions so your customer doesn’t need to re-enter their information each time they make a purchase.

When a payment method is stored in the Vault, the information is encrypted by the Braintree gateway and associated with a unique payment method token. This token can be used to create transactions without the PCI compliance burden that comes with handling unencrypted data.


We will never store your customer's CVV in the Vault because it is expressly prohibited by card associations (e.g. Visa, Mastercard).

Exporting Vault records

If you'd like to export any Vault records, you can do so in the Control Panel by clicking Export Customers under Vault in the left side navigation panel. This feature allows you to export, based on date added, the following Vault information into a CSV file:

  • Customers
  • Customers and payment method tokens
  • Customers and addresses

Charge shows as recurring on customer’s statement

Transactions created from the Vault are occasionally passed with an ecommerce indicator (ECI) of recurring, which some banks will display on their customers’ statements. This doesn’t necessarily mean that the customer will be billed on a recurring basis; it just tells the customer’s bank that a CVV can't be passed with the transaction because it was created from a Vault record.

Still have questions?

If you can’t find an answer, contact our Support team.

← Back to Previous Page