Our Braintree Vault securely stores customer information – including payment method information – so you can safely keep customers on file.
The Vault is used to process payments with our recurring billing feature, and can also be used for non-recurring transactions so your customers don't need to re-enter their information each time they make a purchase from you.
When a payment method is stored in the Vault, the information is encrypted by the Braintree gateway and associated with a unique payment method token. This token can be used to create transactions without the PCI compliance burden that comes with handling unencrypted data.
When a customer logs into their account on your site or mobile app, their payment information will already be stored in their account. You can also update, delete, and search for a customer's Vault record once it's stored.
If you'd like to export any Vault records, you can do so in the Control Panel:
- Log into the Control Panel
- Under Vault, click Export Customers
- Under the option that you need, click Export
- This feature allows you to export the following Vault information into a CSV file:
- Customers and payment method tokens
- Customers and addresses
- Designate your desired date range
- Click Filter and Download
Transactions created from the Vault are occasionally passed with an ecommerce indicator (ECI) of recurring, which some banks will display on their customers’ statements – causing confusion for some customers. This indicator doesn’t necessarily mean that the customer will be billed on a recurring basis; it just tells the customer’s bank that a CVV can't be passed with the transaction because it was created from a Vault record. If a customer contacts you with this concern, you can assure them they have not been enrolled in future recurring payments.
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