The Vault securely stores customer information, including payment methods. If you use Braintree’s recurring billing, customer information must be stored in the Vault. You can also use it for non-recurring transactions so your customer doesn’t need to re-enter their information each time they make a purchase.

When a payment method is stored in the Vault, the information is encrypted by the Braintree gateway and associated with a unique payment method token. This token can be used to create transactions without the PCI compliance burden that comes with handling unencrypted data.

note

Braintree will never store your customer's CVV in the Vault because it is expressly prohibited by card associations (e.g. Visa, Mastercard).

Exporting Vault records

If you'd like to export any Vault records, you can do so in the Control Panel by clicking Export Customers under Vault in the left side navigation panel. This feature allows you to export, based on date added, the following Vault information into a CSV file:

  • Customers
  • Customers and payment method tokens
  • Customers and addresses

Charge shows as recurring on customer’s statement

Transactions created from the Vault are often passed with an e-commerce indicator (ECI) of recurring, which some banks will display on their customers’ statements. This doesn’t necessarily mean that the customer will be billed on a recurring basis; it just tells the customer’s bank that a CVV cannot be passed with the transaction because it was created from a Vault record.

Most merchant accounts are set up to pass this recurring ECI flag by default because we’ve seen that it can improve transaction approval rates. If a large portion of your business relies on prepaid cards and you are seeing a high decline rate, it may be related to the recurring ECI flag. Please contact our Support team to discuss other options.

Still Have Questions?

If you can’t find an answer, give us a call at 877.434.2894 or contact our Support team


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