A gateway rejection indicates that a transaction or verification request did not pass certain settings or rules in your Braintree gateway. Depending on what triggered the gateway rejection, some requests are rejected before we send the information to the processor, and some are rejected after the authorization has been completed. If a transaction was authorized before being rejected, the gateway will automatically void it.
If a transaction or verification is rejected, we’ll update the status of the request to Gateway Rejected and provide a reason for the rejection. The possible responses are:
- Reason = 3D Secure
- Reason = Application Incomplete
- Reason = AVS
- Reason = CVV
- Reason = Duplicate
- Reason = Fraud
- Reason = Token Issuance
Depending on their account setup, some merchants can begin processing before their application with Braintree has been finalized. Processing before approval can be done up to a certain limit. If you reach the processing limits on your provisional account, any subsequent transaction attempts will be rejected with Application Incomplete until you have completed your application and been approved for a full merchant account. If you have any questions regarding Application Incomplete rejections, contact our International Sales Support team.
Still have questions?
If you can’t find an answer, contact our Support team.