Your Braintree gateway can be configured to send email receipts to your customers for every transaction or refund that you successfully submit for settlement.
To use this feature, you must:
- Enable email receipts in the Control Panel
- Include an email address in the customer information for all transactions created – both in the Control Panel or via the API
Braintree's email receipts can include a line of custom text, but can't otherwise be altered. If you want to customize the delivery or content of your receipts, it’s best to create and send your own.
PayPal sends receipts to its customers for PayPal transactions by default. If you are using Braintree’s email receipts, PayPal customers will receive two receipts: one from Braintree and one from PayPal.
Before you can enable this feature, you must:
- Configure your SPF records to give us permission to send receipts on your behalf
- Have the authorized signer on your account contact us, requesting that this feature be activated
After you’ve received confirmation from our Support team, enable email receipts in the Control Panel:
- Log into the Control Panel
- Click on the gear icon in the top right corner
- Click Processing from the drop-down menu
- Scroll to the Transactions section
- Next to Email Receipts, click the Options link
- Check the box next to Enabled
- Configure your settings
- Click the Save button
On the Edit Receipt Options page where you enabled this feature, you can also personalize the email receipts for your business:
- Send Receipt by Default?: With this box checked, receipts will be sent to customers for every successful transaction
- Sender Email Address: This is the address customers will see in the From: field of your outbound emails
- BCC: This allows you to send copies of all receipts to yourself (e.g. email@example.com); this email address will not be visible to customers
- Email Text: Custom plain text that will appear at the top of every receipt, limited to a maximum of 1000 characters
The authorized signer for your Braintree account is the only person who can request access or make changes to sensitive account information, such as transaction details, bank account information, or statement descriptors. This individual and their associated authorized email address were determined during the application process.
Authorized signers are not the same as the Account Admin user role in the Control Panel, and can't be managed via the Control Panel; to change your authorized signer or add additional signers, contact us.
All possible transaction fields are shown in the sample below. If you are not utilizing some of these fields (e.g. Order ID), they will not appear on your customers’ receipts. Custom fields will not appear on receipts, either.
If you need to manually generate a receipt for a transaction, you can do so on the Transaction Details page. You'll find a Receipt button at the top of that page.
If you collected the customer's email address during the transaction, the address will populate automatically.
In order to send your own custom email receipts, you’ll need to work with your developers to set up custom logic on your end.
To generate a useful receipt, you’ll need to retrieve the transaction details from the result object via the API. For recurring billing transactions, you’ll need to search for the transaction details. Once you have this information, use your custom logic to generate and distribute the receipt.
Still have questions?
If you can’t find an answer, contact us