Cloning is an easy way to copy information from an existing transaction, including the payment method, so you don't have to enter it again.

As long as the original transaction meets the compatibility requirements, the only information you'll need to provide is the transaction amount – the rest will be automatically filled in.

Compatibility

Most transactions can be cloned, but there are some restrictions. A transaction cannot be cloned if the original transaction:

  • Was processed through PayPal or Apple Pay
  • Was created from a Vault record – if the customer's information is stored in the vault, you'll need to create a new transaction from their Vault record
  • Has the status Processor Declined, Failed, Gateway Rejected* or Settling

*Gateway rejections with Reason = Fraud can be cloned in the case that a legitimate transaction was mistakenly rejected as fraudulent.

Cloning a transaction

To clone a transaction:

  1. Log into the Control Panel
  2. Search for an existing transaction
  3. Click on the Transaction ID
  4. Click Clone
  5. Enter the amount you want to charge for the new transaction and the CVV, if applicable
    • For authorizations, uncheck the box next to Submit for Settlement
  6. Click Create
note

If you don't see the option to clone the transaction, and you've confirmed it isn't an ineligible transaction, check to make sure your user's role has the Create Sales role permission.

Checking CVV on cloned transactions

If you have CVV rules enabled and would like to check the CVV when cloning a transaction, fill in the Card Verification Value (CVV) field under Payment Information. If you do not include a CVV with the cloned transaction – regardless of whether you have CVV rules enabled – we will not check the CVV.

Still have questions?

If you can’t find an answer, contact our Support team.


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